--- title: "GuestRevu alternatives · PolarPuffin" description: "GuestRevu has a free plan and another at €34.99 a month. These are other hotel review management tools and who each one is for." url: https://polarpuffin.com/en/alternatives/guestrevu lang: en alternate: https://polarpuffin.com/alternativas/guestrevu updated: 2026-10-23 publisher: POLARGATE S.L. (CIF B24895005) --- Alternatives # GuestRevu alternatives GuestRevu is a guest survey and review management platform for hotels, with a free plan (Lite) and a €34.99 a month per property plan (Core). Other review tools built for hotels are TrustYou, MARA, Customer Alliance and Shiji ReviewPro; none of them publishes a lower price than GuestRevu Core. PolarPuffin, which we make, is the alternative for the independent hotel that does not need surveys but wants to know what to fix first: every week it gives the smallest, cheapest fixes that solve the most complaints, then checks whether they worked. Written by Polargate, the company that makes PolarPuffin, so we are an interested party. Data about other tools comes from their official websites, with the date it was checked. Last updated: 23 October 2026 ## What GuestRevu is and who it is for GuestRevu is a guest feedback and online reputation tool for hospitality. According to its website, it sends surveys before, during and after the stay, brings reviews from more than 40 sites into one dashboard (its pricing page says more than 20 sources on Pro+), drafts AI replies and benchmarks the hotel against its competitors. It says it analyses data for more than 10,000 properties in over 100 countries. Its pricing page sorts plans by the size of the property. This is what it publishes as of 23 October 2026: | Plan and who it is for | Price | What it includes | | --- | --- | --- | | **Lite**: trying it out | Free, with no time limit | Reviews from the top 3 sites, competitor tracking, basic reporting and a weekly email report. Keeps 30 days of data. | | **Core**: inns, guesthouses and B&Bs | €34.99 a month per property | A standard survey, reviews from the top 3 sites, competitor tracking, unlimited users, email alerts and one-click responses. Keeps 12 months of data. | | **Pro+**: boutique, luxury and resort hotels | €93 to €348 a month, depending on size and rooms (quote on request) | Everything in Core, plus branded surveys, reviews from more than 20 sources, AI reporting and AI replies, up to 5 competitors and no time limit on data. | | **Group+**: multi-property operators and hotel brands | Custom | Everything in Pro+, plus group dashboards, leaderboards across properties and per-user access. | GuestRevu has no long-term contract: you can cancel at any time and it refunds unused months. Paying for the year in advance gives two months free. ## When it makes sense to look elsewhere GuestRevu is a good fit if you want surveys and reviews in one place at a low price. Other options are worth a look in these cases: - **You want AI replies or more than three review sites without moving to Pro+.** In GuestRevu AI replies are included on Pro+, which is quoted by hotel size, and are also sold as a paid add-on (it does not publish the price or which plans can add it); more than three sites only come with Pro+. Compare that quote with the published prices in the table below. - **You want to post replies from the tool on several sites.** MARA says it posts in one click to Google, Booking.com, Expedia and TripAdvisor. - **You do not want a dashboard; you want to know what to change in the hotel.** If what is missing is deciding what to fix first and then checking whether it helped, that is what PolarPuffin does. - **You are a large group and need many sources and languages.** Shiji ReviewPro reads reviews from dozens of sources in 45 languages and has an index to benchmark against the market. If you are looking for something cheaper than GuestRevu Core, the honest answer is that none of the tools on this page publishes a lower price, and GuestRevu Lite is free. ## GuestRevu alternatives for hotels This table shows what each tool says on its official website as of 23 October 2026. Prices are shown as each tool publishes them; PolarPuffin's exclude VAT, and the others do not say on their pages whether tax is included. The other tools list their prices in euros; PolarPuffin's are in US dollars, with the same figures as in euros. When a tool does not publish a price, the table says so. | Tool | Who it is for | Published price | What it does | | --- | --- | --- | --- | | PolarPuffin [pricing](https://polarpuffin.com/en/pricing) | Independent hotels and groups of up to 10 hotels that want to know what to fix first. | $79 (Hotel) and $149 (Hotel Pro) per hotel a month, excluding VAT, no minimum term; billed yearly, $63 (Hotel) and $119 (Hotel Pro) a month. 30-day trial, no card. | Reads Google, TripAdvisor and Booking reviews and suggests up to five small, cheap changes every week, each with an owner, a cost and the reviews behind it. Checks at 4 and 8 weeks whether they worked. Hotel Pro adds draft replies the hotel can post to Google from the app, and a comparison with 3 competing hotels. | | TrustYou CXP [source, 23 October 2026](https://www.trustyou.com/pricing/cxp/) | Hotels and groups that want reviews, surveys and competitor benchmarking in one dashboard. | From €75 (Lite), €130 (Essential) and €180 (Professional) per property a month, billed annually. It also lists the same figures in US dollars. | Review inbox, sentiment analysis, competitor benchmarking and reports from Lite. One survey on Essential; unlimited surveys and AI replies (Response AI) on Professional. | | MARA [source, 23 October 2026](https://www.mara-solutions.com/pricing) | Lite for a single independent hotel of up to 50 rooms; Core for hotels and small groups that want to connect it to their systems; Intelligence for hotel groups and portfolios. | Per property a month, paying yearly or monthly: Lite €70 or €100, Core €130 or €160 and Intelligence €210 or €290. Includes 150 (Lite) or 500 AI replies a month and charges €0.30 for each extra reply. Two-week trial, no card. | AI review inbox, one-click replies to Google, Booking.com, Expedia and TripAdvisor in the brand's voice, automation rules and analysis of up to 5 competitors. PMS integrations on every plan; open API and MCP server on Core and Intelligence. | | Customer Alliance [source, 23 October 2026](https://www.customer-alliance.com/en/pricing/) | Independent hotels, hotel groups and chains, and hotel management companies, according to [its solutions pages](https://www.customer-alliance.com/en/by-type/independent-hotels). | Core €108, Growth €217 and Pro €257 a month for one unit, plus €29, €78 or €98 a month for each extra unit (a restaurant or spa measured on its own counts as a unit). 12-month minimum contract. | Review inbox with AI replies from Core, unlimited surveys (CSAT and NPS) from Growth and, on Pro, AI Insights, which groups reviews and surveys into topics, plus custom reports. | | Shiji ReviewPro [source, 23 October 2026](https://www.shijigroup.com/reviewpro-reputation) | From 10-room boutique hotels to multinational chains, according to its website. | Not published: you request a demo. | Reviews from dozens of sources in 45 languages, including Google and the online travel agencies, the Global Review Index (GRI) to benchmark against the market and competitors, surveys and AI replies. | The full table of tools, including Revinate, is on the [hotel review management software](https://polarpuffin.com/en/hotel-review-management-software) page. Each one also has its own page: [MARA alternatives](https://polarpuffin.com/en/alternatives/mara), [TrustYou](https://polarpuffin.com/en/alternatives/trustyou), [Customer Alliance](https://polarpuffin.com/en/alternatives/customer-alliance) and [Shiji ReviewPro](https://polarpuffin.com/en/alternatives/reviewpro). ## If you run a small hotel For a hotel with few rooms, what usually matters most is the price per property, the contract and how much time anyone has to look at a dashboard. Based on what each tool publishes: - **The lowest published price** is GuestRevu's: Lite is free and Core is €34.99 a month, survey included. - **No long contract**: GuestRevu and PolarPuffin have no minimum term. Customer Alliance asks for 12 months, and TrustYou bills annually. - **Built for a hotel of up to 50 rooms**: MARA Lite, with AI replies included. - **Little time for dashboards**: PolarPuffin arrives by email every Monday with up to five concrete tasks, each with an owner and a cost. ## PolarPuffin vs GuestRevu PolarPuffin and GuestRevu do different jobs. GuestRevu measures satisfaction with surveys and brings reviews into a dashboard. PolarPuffin reads the reviews and tells you what to change in the hotel every week. These are the concrete differences, based on what each one publishes as of 23 October 2026: | | PolarPuffin | GuestRevu | | --- | --- | --- | | What you get | A report every Monday with up to five small, cheap changes, ranked by how many complaints they solve, each with an owner, a cost and the reviews behind it. | A dashboard with reviews, surveys, sentiment and competitors, plus email reports. | | Checking whether a change worked | Yes: at 4 and 8 weeks after a change is marked as done. | Not listed on its pricing page. | | Guest surveys | No. | Yes, from Core; branded on Pro+. | | Review sites | Google, TripAdvisor and Booking.com. | The top 3 on Lite and Core; more than 20 sources on Pro+. | | Replying to reviews | Draft replies in the guest's language with Hotel Pro, and posting to Google from the tool. | One-click responses from Core; AI replies included on Pro+ and as a paid add-on. | | Competitors | 3 hotels you pick, with Hotel Pro. | Tracking from Lite; up to 5 on Pro+. | | Free plan | No: a 30-day trial with no card. | Yes, Lite, with no time limit. | | Price | $79 (Hotel) or $149 (Hotel Pro) a month per hotel; $63 (Hotel) and $119 (Hotel Pro) a month billed yearly. | Free (Lite), €34.99 (Core) or €93 to €348 (Pro+) a month. | | Minimum term | None. | None; unused months are refunded. | In short: if you want surveys and the lowest price, GuestRevu Core is the better fit. If your hotel already gets plenty of reviews and what you are missing is knowing what to fix first, that is what PolarPuffin is built for. You can also use both: GuestRevu to survey guests and PolarPuffin to decide what to change. You can try PolarPuffin free for 30 days with no card, and the first report is built from the hotel's real reviews. Plans are on the [pricing](https://polarpuffin.com/en/pricing) page, the method is on [how it works](https://polarpuffin.com/en/how-it-works), and the guide on [what to fix first](https://polarpuffin.com/en/guides/what-to-fix-first) explains how to set priorities, with or without a tool. ## Sources 1. [GuestRevu: pricing](https://www.guestrevu.com/pricing), checked on 23 October 2026 2. [GuestRevu: home page](https://www.guestrevu.com/), checked on 23 October 2026 3. [TrustYou: CXP pricing](https://www.trustyou.com/pricing/cxp/), checked on 23 October 2026 4. [MARA: pricing](https://www.mara-solutions.com/pricing), checked on 23 October 2026 5. [Customer Alliance: pricing](https://www.customer-alliance.com/en/pricing/), checked on 23 October 2026 6. [Shiji ReviewPro: Reputation](https://www.shijigroup.com/reviewpro-reputation), checked on 23 October 2026 If you spot a wrong or outdated figure, write to [hello@polargate.ai](mailto:hello@polargate.ai) and we will correct it. ## Keep reading - [Hotel review management software](https://polarpuffin.com/en/hotel-review-management-software): What hotel review management software is and what each tool publishes about its price and who it is for. - [MARA alternatives](https://polarpuffin.com/en/alternatives/mara): MARA Lite costs €70 a month paying yearly or €100 paying monthly. These are other hotel review management tools and who each one is for. - [TrustYou alternatives](https://polarpuffin.com/en/alternatives/trustyou): TrustYou CXP starts at €75 per property a month, billed annually. These are other hotel review management tools and who each one is for. - [Pricing](https://polarpuffin.com/en/pricing): The cheapest fixes that improve your reviews the most, from $63 a month per hotel billed yearly, excluding VAT. 30 days free, no card. ## Try PolarPuffin with your hotel Add your hotel and we'll email you a first report built from its real reviews. It's 30 days free, with no card. [Get the free report](https://polarpuffin.com/en/app/welcome) [See the plans](https://polarpuffin.com/en/pricing)