---
title: "MARA alternatives · PolarPuffin"
description: "MARA Lite costs €70 a month paying yearly or €100 paying monthly. These are other hotel review management tools and who each one is for."
url: https://polarpuffin.com/en/alternatives/mara
lang: en
alternate: https://polarpuffin.com/alternativas/mara
updated: 2026-10-23
publisher: POLARGATE S.L. (CIF B24895005)
---

Alternatives

# MARA alternatives

MARA is hotel review management and reputation management software from MARA Solutions GmbH, built around replying to reviews with AI from a single inbox; it costs €70 to €290 per property a month depending on the plan and how you pay. The MARA alternatives for hotels that publish their price or offer are GuestRevu, TrustYou, Hotel Speaker, Customer Alliance and Shiji ReviewPro. PolarPuffin, which we make, is the alternative for the independent hotel whose main goal is not replying, but knowing what to fix first and checking whether it worked.

Written by Polargate, the company that makes PolarPuffin, so we are an interested party. Data about other tools comes from their official websites, with the date it was checked.

Last updated: 23 October 2026

## What MARA is and who it is for

MARA describes itself as AI reputation management software for hotels. Its website claims more than 2,000 customers, and the company behind it is MARA Solutions GmbH. Here is what it does, according to its official website on 23 October 2026:

- **One inbox for every review**: Google, Booking.com, Expedia, TripAdvisor, Trip.com, Agoda, HRS, HolidayCheck, Airbnb, Hostelworld and OpenTable, plus any other site through its Chrome extension.
- **AI replies in the hotel's own voice**: it learns from the hotel's past replies and sends new ones in one click to Google, Booking.com, Expedia and TripAdvisor. Rules can prepare drafts every morning or post replies automatically to some reviews, such as 4 and 5-star Google reviews with no text.
- **Review analytics**: topics and sentiment per property, which topics weigh most on the rating with suggested actions (Quick Wins and Strategic Actions, from Core), and up to 5 competitors per property.
- **Surveys and widgets**: in-stay and post-stay guest surveys, and a badge showing the hotel's rating on its website.
- **Connections**: with PMSs such as Mews, Apaleo, Protel, Oracle OPERA Cloud or Guestline, with housekeeping and maintenance task tools, and an API and an MCP server to plug its data into other tools and AI assistants.

MARA has three plans. Lite is for a single independent hotel with up to 50 rooms; Core is for hotels and small groups; Intelligence is for hotel groups and portfolios, with an AI assistant that builds reports on demand.

| Plan | Paid monthly | Paid yearly | AI replies included | Who it is for, according to MARA |
| --- | --- | --- | --- | --- |
| Lite | €100 | €70 | 150 a month | A single independent hotel with up to 50 rooms |
| Core | €160 | €130 | 500 a month | Hotels and small groups |
| Intelligence | €290 | €210 | 500 a month | Hotel groups and portfolios |

Each extra AI reply costs €0.30, and the Oracle connection adds €20 per property a month. Users are unlimited on every plan. There is a two-week trial with 40 AI replies and no card. Its pricing page does not say whether there is a minimum term.

## When it makes sense to look for a MARA alternative

MARA is built so that a hotel or a group can reply to a lot of reviews quickly, in its own voice and connected to its systems. Another tool is worth a look in these cases:

- **You run a small hotel and budget comes first.** There are cheaper entry plans and a free one; they are in the table of cheaper alternatives further down.
- **Your hotel has more than 50 rooms and you want the cheapest plan.** MARA Lite covers one hotel with up to 50 rooms; above that, the plan is Core.
- **You want people to write your replies.** Hotel Speaker combines AI with a team of native-speaker writers.
- **Your problem is not replying, but knowing what to change in the hotel.** If the same complaints keep coming back week after week, what is missing is a short list of what to fix first and a way to check whether it worked. That is why we built PolarPuffin.
- **You are a large chain benchmarking against the market.** Shiji ReviewPro reads dozens of sources in 45 languages and has its own index, the GRI, to compare you with the industry.

## MARA alternatives

This table shows what each tool says on its official website on 23 October 2026: who it is for, the price it publishes and what it does. Prices are shown as each tool publishes them: PolarPuffin's and Hotel Speaker's exclude VAT, and the others do not say on their pages whether tax is included. The other tools list prices in euros; PolarPuffin's are in US dollars, with the same figures as in euros. The first row is PolarPuffin, our own product.

| Tool | Who it is for | Published price | What it does |
| --- | --- | --- | --- |
| PolarPuffin [pricing](https://polarpuffin.com/en/pricing) | Independent hotels and groups of up to 10 hotels that want to know what to fix first. | $79 (Hotel) and $149 (Hotel Pro) per hotel a month, excluding VAT, no minimum term; billed yearly, $63 (Hotel) and $119 (Hotel Pro) a month. 30-day trial, no card. | Reads Google, TripAdvisor and Booking reviews and suggests up to five small, cheap changes every week, each with an owner, a cost and the reviews behind it. Checks at 4 and 8 weeks whether they worked. Hotel Pro adds draft replies the hotel can post to Google from the app, and a comparison with 3 competing hotels. |
| GuestRevu [source, 23 October 2026](https://www.guestrevu.com/pricing) | From guesthouses and B&Bs (Core) to boutique, luxury and resort hotels (Pro+), and groups (Group+). | Lite is free. Core €34.99 per property a month. Pro+ from €93 to €348 a month depending on size and rooms. Group+ is custom. No long-term contracts: cancel any time, and paying a year upfront gives two months free. | Reviews from the top three sites (more than 20 sources on Pro+), surveys from Core, email alerts, competitor tracking (up to 5 on Pro+) and AI replies included on Pro+; it also sells them as a paid add-on (without publishing the price or which plans can add it). |
| TrustYou CXP [source, 23 October 2026](https://www.trustyou.com/pricing/cxp/) | Hotels and groups that want reviews, surveys and competitor benchmarking in one dashboard. | From €75 (Lite), €130 (Essential) and €180 (Professional) per property a month, billed annually. It also lists the same figures in US dollars. | Review inbox, sentiment analysis, competitor benchmarking and reports from Lite. One survey on Essential; unlimited surveys and AI replies (Response AI) on Professional. |
| Hotel Speaker [source, 23 October 2026](https://www.hotelspeaker.com/) | Hotels of every size, from small boutiques to large resorts, that want their replies written for them. | Lobby €75 (up to 150 replies a month), Floor €180 (up to 300) and Penthouse €250 (up to 500) a month, excluding VAT. 10% less paying yearly. 14-day trial, no card. | Writes replies with AI and a team of native-speaker writers, in the hotel's voice, and publishes them on the connected sites. From Floor, sentiment and themes, competitor benchmarking and action plans with owners. |
| Customer Alliance [source, 23 October 2026](https://www.customer-alliance.com/en/pricing/) | Independent hotels, hotel groups and chains, and hotel management companies, according to [its solutions pages](https://www.customer-alliance.com/en/by-type/independent-hotels). | Core €108, Growth €217 and Pro €257 a month for one unit, plus €29, €78 or €98 a month for each extra unit (a restaurant or spa measured on its own counts as a unit). 12-month minimum contract. | Review inbox with AI replies from Core, unlimited surveys (CSAT and NPS) from Growth and, on Pro, AI Insights, which groups reviews and surveys into topics, plus custom reports. |
| Shiji ReviewPro [source, 23 October 2026](https://www.shijigroup.com/reviewpro-reputation) | From 10-room boutique hotels to multinational chains, according to its website. | Not published: you request a demo. | Reviews from dozens of sources in 45 languages, including Google and the online travel agencies, the Global Review Index (GRI) to benchmark against the market and competitors, surveys and AI replies. |

There are separate pages comparing PolarPuffin with [GuestRevu](https://polarpuffin.com/en/alternatives/guestrevu), [TrustYou](https://polarpuffin.com/en/alternatives/trustyou), [Customer Alliance](https://polarpuffin.com/en/alternatives/customer-alliance) and [Shiji ReviewPro](https://polarpuffin.com/en/alternatives/reviewpro), and an overview of them all in [hotel review management software](https://polarpuffin.com/en/hotel-review-management-software).

## Cheaper alternatives to MARA

MARA's cheapest plan, Lite, costs €70 a month paid yearly and €100 paid monthly, for one hotel with up to 50 rooms and 150 AI replies a month. These are the entry plans of the alternatives. They do not do the same job, so read the last column before the price:

| Tool | Entry plan | Price a month | What to check |
| --- | --- | --- | --- |
| GuestRevu | Lite | Free | Reviews from the three main sites and 30 days of data. No surveys, and no AI replies included. |
| GuestRevu | Core | €34.99 | One survey, alerts and 12 months of data. No AI replies included: GuestRevu sells them as an add-on, without publishing the price. |
| Hotel Speaker | Lobby | €67.50 paid yearly, €75 paid monthly | Up to 150 replies a month, written and published by them. |
| MARA | Lite | €70 paid yearly, €100 paid monthly | One hotel with up to 50 rooms and 150 AI replies a month. |
| TrustYou CXP | Lite | From €75, billed annually | Inbox, sentiment and benchmarking. Unlimited AI replies come with Professional. |
| PolarPuffin | Hotel | $63 paid yearly, $79 paid monthly | The weekly report with up to five changes and their measurement. Draft replies come with Hotel Pro. |
| Customer Alliance | Core | €108, on a 12-month contract | Review inbox with AI replies. Surveys from Growth. |

On its English website, PolarPuffin charges in US dollars with the same number it shows in euros on the Spanish one. If what you use MARA for is replying, compare how many replies each plan includes and who writes them: GuestRevu only includes them on Pro+ (it also sells them as an add-on with no published price), Hotel Speaker prices by volume and MARA charges €0.30 for each extra one. If what you are after is something else, knowing what to change in the hotel, the price to compare is that of a tool that does that.

## PolarPuffin vs MARA

PolarPuffin and MARA are both review tools for hotels, but they start from different places. MARA starts from the inbox: replying quickly and well to every review. PolarPuffin starts from the report: what to change in the hotel so the same complaints stop coming in. This table puts them side by side, using MARA's website and ours:

| | MARA | PolarPuffin |
| --- | --- | --- |
| Core job | One inbox for every review and AI replies in the hotel's voice, with automatic rules. | A report every Monday by email with up to five small, cheap changes, each with an owner, a cost and the reviews behind it. |
| Review sites | Eleven, including Google, Booking.com, Expedia, TripAdvisor and Airbnb, plus others through its Chrome extension. | Google, TripAdvisor and Booking.com. |
| Replying to reviews | AI drafts for every site and one-click sending to Google, Booking.com, Expedia and TripAdvisor; rules can post replies automatically to some reviews. | On Hotel Pro, drafts in the guest's language that only state what the hotel has confirmed. They go out on Google from PolarPuffin once you confirm; on Booking.com and TripAdvisor you copy them yourself. |
| What to fix | Which topics weigh most on the rating, with Quick Wins and Strategic Actions (from Core), and on Intelligence an assistant that builds reports on demand. | Changes ranked by how small they are and how many complaints they solve. When you mark one as done, it checks at 4 and 8 weeks whether complaints went down. |
| Surveys and website badge | Yes. | No. |
| PMS, tasks, API and MCP | Yes. The Oracle connection costs extra. | It does not connect to a PMS or to task tools. |
| Competitors | Up to 5 per property on every plan. | Up to 3 on Hotel Pro, with aggregated figures and without quoting their reviews. |
| Size | Lite, one hotel with up to 50 rooms. Core and Intelligence, from one to unlimited. | Independent hotels and groups of up to 10 hotels. |
| Price per property a month | Lite €70 or €100, Core €130 or €160 and Intelligence €210 or €290, paid yearly or monthly. | Hotel $79 and Hotel Pro $149, excluding VAT, no minimum term; from $63 paid yearly. |
| Free trial | Two weeks, with 40 AI replies and no card. | 30 days, no card, with a first report built from the hotel's real reviews. |

**MARA is the better fit** if your daily job is replying to a high volume of reviews on many sites, you want some replies to go out on their own, you need surveys or a link between reviews and your PMS, or you run a large group. For a hotel with up to 50 rooms that mainly wants to reply, MARA Lite paid yearly costs less than our Hotel Pro.

**PolarPuffin is the better fit** if you run an independent hotel or a small group, you already reply to your reviews (by hand, with Google's AI or with another tool) and what you want is fewer complaints: a short list of what to change this week, with the guests' own words asking for it, and a check afterwards on whether it worked. The step-by-step is in [how it works](https://polarpuffin.com/en/how-it-works) and in the guide on [what to fix first based on your reviews](https://polarpuffin.com/en/guides/what-to-fix-first).

You can also use both: MARA to reply, and PolarPuffin's Hotel plan, which has no draft replies, to decide what to change. PolarPuffin's prices are on the [pricing](https://polarpuffin.com/en/pricing) page.

## Sources

1. [MARA: pricing](https://www.mara-solutions.com/pricing), checked on 23 October 2026
2. [MARA: home page](https://www.mara-solutions.com/), checked on 23 October 2026
3. [GuestRevu: pricing](https://www.guestrevu.com/pricing), checked on 23 October 2026
4. [TrustYou: CXP pricing](https://www.trustyou.com/pricing/cxp/), checked on 23 October 2026
5. [Hotel Speaker: home page and pricing](https://www.hotelspeaker.com/), checked on 23 October 2026
6. [Customer Alliance: pricing](https://www.customer-alliance.com/en/pricing/), checked on 23 October 2026
7. [Shiji ReviewPro: Reputation](https://www.shijigroup.com/reviewpro-reputation), checked on 23 October 2026

If you spot a wrong or outdated figure, write to [hello@polargate.ai](mailto:hello@polargate.ai) and we will correct it.

## Keep reading

- [Hotel review management software](https://polarpuffin.com/en/hotel-review-management-software): What hotel review management software is and what each tool publishes about its price and who it is for.
- [Alternatives to hotel review tools](https://polarpuffin.com/en/alternatives): Alternatives to TrustYou, ReviewPro, Revinate, GuestRevu, Customer Alliance and MARA for managing an independent hotel's reviews.
- [Compare](https://polarpuffin.com/en/compare): What each hotel review tool publishes about its price and features, with its source, as of 23 October 2026.
- [How to tell what to fix first from your hotel's reviews](https://polarpuffin.com/en/guides/what-to-fix-first): How to tell what to fix first in a hotel from its reviews, starting with the small, cheap fixes that solve the most complaints.

## Try PolarPuffin with your hotel

Add your hotel and we'll email you a first report built from its real reviews. It's 30 days free, with no card.

[Get the free report](https://polarpuffin.com/en/app/welcome) [See the plans](https://polarpuffin.com/en/pricing)