---
title: "Revinate alternatives · PolarPuffin"
description: "Revinate is a guest data platform that does not publish its price. These tools manage just the hotel's reviews."
url: https://polarpuffin.com/en/alternatives/revinate
lang: en
alternate: https://polarpuffin.com/alternativas/revinate
updated: 2026-10-23
publisher: POLARGATE S.L. (CIF B24895005)
---

Alternatives

# Revinate alternatives

Revinate is a guest data platform for hotels that combines a CRM, email marketing and a reputation and survey module called Revinate Feedback, and it does not publish its pricing. If all you need is review management, there are alternatives with published prices such as GuestRevu (which has a free plan), MARA, TrustYou and Customer Alliance, plus Shiji ReviewPro for chains. PolarPuffin, the tool made by Polargate, is the alternative for independent hotels that do not need a CRM and want to know every week what to fix first based on their reviews.

Written by Polargate, the company that makes PolarPuffin, so we are an interested party. Data about other tools comes from their official websites, with the date it was checked.

Last updated: 23 October 2026

## What Revinate is and who it is for

Revinate describes itself on its website as a data activation platform for hotels: it connects the systems that hold guest data, merges each guest into a single profile and uses that data for marketing and direct sales. It says it works with more than 12,500 hotels and is built for independent hotels, resorts, hotel groups and enterprise brands. Its main US office is in Bend, Oregon.

Revinate is a set of products. The ones named on its website are:

- **Revinate Core**, the customer data platform (CDP).
- **Revinate Marketing** and **Revinate Pathways**, for email marketing and marketing automation.
- **Revinate Feedback**, for review management and surveys.
- **Revinate Chat**, **Revinate Vault**, **Reservation Sales** and **RezForce**, for guest messaging, phone sales and the call centre.
- **Ivy**, the AI layer used across all of them.

The review side is **Revinate Feedback**. According to its page, it brings reviews from sites such as Google, Booking.com and Facebook into one dashboard alongside surveys, invites guests to review on Google or TripAdvisor, suggests AI replies and templates, scores sentiment from 0 to 100 by department (rooms, service, cleanliness), has a corporate dashboard with rankings and competitor benchmarks, and a ticketing system to assign issues. Surveys can run during or after the stay, anonymously by QR code, or for groups and events, and they are triggered automatically through the PMS. Survey answers feed the guest profiles used for email marketing.

Revinate does not publish pricing: its website asks you to request a demo. Its reputation page says you can buy review management without surveys and add them later.

## When it makes sense to look for a Revinate alternative

Revinate makes the most sense the more of it you use: guest profiles, email marketing and reputation, all connected. It is worth looking at other options if any of these sound like you:

- **You only want to manage reviews.** If you will not use the CRM or the email marketing, a standalone reputation tool is usually simpler to get going.
- **You want to see a price before a demo.** Revinate does not publish one; several alternatives do.
- **You run a small hotel and nobody has time for a dashboard.** In a 20 or 40-room hotel, the manager or the front desk need a few clear tasks more than a dashboard full of metrics.
- **You want to know what to change in the hotel, not just what reviews say.** Scoring sentiment by department shows where complaints are; ranking what to fix first and checking afterwards whether it worked is a different job.
- **You want to start for free or try it on your own reviews** before talking to sales.

If you mainly use Revinate for email marketing and guest data, the alternative is not a review tool but another hotel CRM, and this page does not cover those.

## Revinate alternatives for review management

This table shows what each tool says on its official website as of 23 October 2026: who it is for, its published price and what it does. Prices are shown as each tool publishes them; PolarPuffin's exclude VAT, and the others do not say on their pages whether tax is included. The other tools list their prices in euros; PolarPuffin's are in US dollars, with the same figures as in euros. The last row is Revinate Feedback, for reference.

| Tool | Who it is for | Published price | What it does |
| --- | --- | --- | --- |
| PolarPuffin [pricing](https://polarpuffin.com/en/pricing) | Independent hotels and groups of up to 10 hotels that want to know what to fix first. | $79 (Hotel) and $149 (Hotel Pro) per hotel a month, excluding VAT, no minimum term; billed yearly, $63 (Hotel) and $119 (Hotel Pro) a month. 30-day trial, no card. | Reads Google, TripAdvisor and Booking reviews and suggests up to five small, cheap changes every week, each with an owner, a cost and the reviews behind it. Checks at 4 and 8 weeks whether they worked. Hotel Pro adds draft replies the hotel can post to Google from the app, and a comparison with 3 competing hotels. |
| GuestRevu [source, 23 October 2026](https://www.guestrevu.com/pricing) | From guesthouses and B&Bs (Core) to boutique, luxury and resort hotels (Pro+), and groups (Group+). | Lite is free. Core €34.99 per property a month. Pro+ from €93 to €348 a month depending on size and rooms. Group+ is custom. No long-term contracts: cancel any time, and paying a year upfront gives two months free. | Reviews from the top three sites (more than 20 sources on Pro+), surveys from Core, email alerts, competitor tracking (up to 5 on Pro+) and AI replies included on Pro+; it also sells them as a paid add-on (without publishing the price or which plans can add it). |
| MARA [source, 23 October 2026](https://www.mara-solutions.com/pricing) | Lite for a single independent hotel of up to 50 rooms; Core for hotels and small groups that want to connect it to their systems; Intelligence for hotel groups and portfolios. | Per property a month, paying yearly or monthly: Lite €70 or €100, Core €130 or €160 and Intelligence €210 or €290. Includes 150 (Lite) or 500 AI replies a month and charges €0.30 for each extra reply. Two-week trial, no card. | AI review inbox, one-click replies to Google, Booking.com, Expedia and TripAdvisor in the brand's voice, automation rules and analysis of up to 5 competitors. PMS integrations on every plan; open API and MCP server on Core and Intelligence. |
| TrustYou CXP [source, 23 October 2026](https://www.trustyou.com/pricing/cxp/) | Hotels and groups that want reviews, surveys and competitor benchmarking in one dashboard. | From €75 (Lite), €130 (Essential) and €180 (Professional) per property a month, billed annually. It also lists the same figures in US dollars. | Review inbox, sentiment analysis, competitor benchmarking and reports from Lite. One survey on Essential; unlimited surveys and AI replies (Response AI) on Professional. |
| Customer Alliance [source, 23 October 2026](https://www.customer-alliance.com/en/pricing/) | Independent hotels, hotel groups and chains, and hotel management companies, according to [its solutions pages](https://www.customer-alliance.com/en/by-type/independent-hotels). | Core €108, Growth €217 and Pro €257 a month for one unit, plus €29, €78 or €98 a month for each extra unit (a restaurant or spa measured on its own counts as a unit). 12-month minimum contract. | Review inbox with AI replies from Core, unlimited surveys (CSAT and NPS) from Growth and, on Pro, AI Insights, which groups reviews and surveys into topics, plus custom reports. |
| Shiji ReviewPro [source, 23 October 2026](https://www.shijigroup.com/reviewpro-reputation) | From 10-room boutique hotels to multinational chains, according to its website. | Not published: you request a demo. | Reviews from dozens of sources in 45 languages, including Google and the online travel agencies, the Global Review Index (GRI) to benchmark against the market and competitors, surveys and AI replies. |
| Revinate Feedback (for reference) [source, 23 October 2026](https://www.revinate.com/hotel-software/reputation-management/) | Independent hotels, resorts, groups and brands, especially if they also use Revinate's CRM and email marketing. | Not published: you request a demo. | Reviews from Google, Booking.com, Facebook and other sites alongside surveys, AI-suggested replies, sentiment by department, competitor benchmarks and ticketing. |

To look at these tools one by one, see the [alternatives to each tool](https://polarpuffin.com/en/alternatives), the page on [hotel review management software](https://polarpuffin.com/en/hotel-review-management-software) and the [comparison page](https://polarpuffin.com/en/compare).

## If you want a cheaper alternative to Revinate

Because Revinate does not publish a price, nobody can say exactly how much cheaper each alternative is. What you can compare is the entry price each alternative publishes and the contract that comes with it:

| Tool | Published entry price | How to try it | Contract |
| --- | --- | --- | --- |
| PolarPuffin | $63 a month billed yearly, $79 month to month | 30 days free with no card, with the first report built from the hotel's real reviews | No minimum term |
| GuestRevu | Lite free; Core €34.99 a month | Free Lite plan, for good | No long-term contracts; two months free when paying yearly |
| MARA | Lite €70 a month billed annually, €100 month to month | Two weeks with no card, with 40 AI replies | Annual or monthly billing |
| TrustYou CXP | Lite €75 a month | Demo | Billed annually |
| Customer Alliance | Core €108 a month | Demo | 12-month minimum |
| Shiji ReviewPro | Not published | Demo | Not published |
| Revinate | Not published | Demo | Not published |

The entry price is not the whole story: check what each plan includes (how many AI replies, whether there are surveys, how many competitors) and whether the price is per property. The guide on [how to reply to hotel reviews](https://polarpuffin.com/en/guides/reply-to-hotel-reviews) helps you work out how many replies you really need.

## Which alternative fits your hotel

Based on what each tool publishes, with no third-party opinions:

- **Independent hotel that wants to know what to fix first**: PolarPuffin, which is ours. It reads your reviews and every week gives you the small, cheap changes that solve the most complaints, then checks whether they worked.
- **Guesthouse, B&B or very small hotel that wants to start for free**: GuestRevu, with its free Lite plan or Core.
- **Hotel of up to 50 rooms with lots of reviews that wants to reply fast**: MARA Lite, with AI replies posted from the tool.
- **Hotel or group that wants surveys and benchmarking in one dashboard**: TrustYou CXP or Customer Alliance.
- **Chain that needs many sources, many languages and an index to benchmark against the market**: Shiji ReviewPro.
- **Hotel or group that wants to combine reviews, guest data and email marketing**: Revinate is still the option built for that.

## PolarPuffin vs Revinate

PolarPuffin and Revinate do different jobs. Revinate is a platform for getting to know guests and selling to them direct, with reputation as one module among several. PolarPuffin only works with reviews, and its job is to tell you what to change in the hotel.

| Aspect | Revinate | PolarPuffin |
| --- | --- | --- |
| What it is | Guest data platform with a CRM, email marketing and a reviews and surveys module (Revinate Feedback) | A weekly review report, emailed every Monday, with a web app for the team |
| Who it is for | Independent hotels, resorts, groups and enterprise brands | Independent hotels and groups of up to 10 hotels |
| Price | Not published | $79 (Hotel) or $149 (Hotel Pro) a month per hotel, excluding VAT; $63 (Hotel) and $119 (Hotel Pro) a month billed yearly |
| How to try it | Demo | 30 days free, no card |
| Review sites it reads | Google, Booking.com, Facebook and others (those named on its page) | Google, TripAdvisor and Booking.com |
| What it gets out of reviews | Sentiment from 0 to 100 by department, trends and rankings | Up to five changes a week, ranked by how small they are and how many complaints they solve, each with an owner, a cost and the reviews behind it |
| Whether your change worked | Not described on its reputation page | Checks at 4 and 8 weeks whether complaints went down |
| Replying to reviews | AI-suggested replies and templates | On Hotel Pro, drafts in the guest's language that only state what the hotel has confirmed, and posting the reply to Google |
| Competitors | Benchmarking in the corporate dashboard | On Hotel Pro, a comparison with 3 competing hotels |
| Surveys | During and after the stay, by QR code and for events | Does not send surveys |
| CRM and email marketing | Yes, it is the core of the product | No |

**When Revinate suits you better.** If you want guest surveys, to use their answers for email marketing, to read Facebook reviews too or to have a CRM with profiles for all your guests, Revinate does things PolarPuffin does not. PolarPuffin also does not analyse the hotel's restaurant, bar or beach club today.

**When PolarPuffin suits you better.** If you run an independent hotel, will not use a CRM and want to know what to change this week to get fewer complaints, with a published price and no minimum term. You can also use both: Revinate for marketing and PolarPuffin to decide what to fix.

How PolarPuffin sets priorities is explained on [how it works](https://polarpuffin.com/en/how-it-works) and in the guide on [how to tell what to fix first from your hotel's reviews](https://polarpuffin.com/en/guides/what-to-fix-first). Plans are on the [pricing](https://polarpuffin.com/en/pricing) page.

## Sources

1. [Revinate: platform for hotels](https://www.revinate.com/), checked on 23 October 2026
2. [Revinate Feedback: reputation management](https://www.revinate.com/hotel-software/reputation-management/), checked on 23 October 2026
3. [GuestRevu: pricing](https://www.guestrevu.com/pricing), checked on 23 October 2026
4. [MARA: pricing](https://www.mara-solutions.com/pricing), checked on 23 October 2026
5. [TrustYou: CXP pricing](https://www.trustyou.com/pricing/cxp/), checked on 23 October 2026
6. [Customer Alliance: pricing](https://www.customer-alliance.com/en/pricing/), checked on 23 October 2026
7. [Shiji ReviewPro: Reputation](https://www.shijigroup.com/reviewpro-reputation), checked on 23 October 2026

If you spot a wrong or outdated figure, write to [hello@polargate.ai](mailto:hello@polargate.ai) and we will correct it.

## Keep reading

- [Hotel review management software](https://polarpuffin.com/en/hotel-review-management-software): What hotel review management software is and what each tool publishes about its price and who it is for.
- [Alternatives to hotel review tools](https://polarpuffin.com/en/alternatives): Alternatives to TrustYou, ReviewPro, Revinate, GuestRevu, Customer Alliance and MARA for managing an independent hotel's reviews.
- [Compare](https://polarpuffin.com/en/compare): What each hotel review tool publishes about its price and features, with its source, as of 23 October 2026.
- [How to tell what to fix first from your hotel's reviews](https://polarpuffin.com/en/guides/what-to-fix-first): How to tell what to fix first in a hotel from its reviews, starting with the small, cheap fixes that solve the most complaints.

## Try PolarPuffin with your hotel

Add your hotel and we'll email you a first report built from its real reviews. It's 30 days free, with no card.

[Get the free report](https://polarpuffin.com/en/app/welcome) [See the plans](https://polarpuffin.com/en/pricing)