---
title: "Guides to better hotel reviews · PolarPuffin"
description: "Guides that help a hotel see what to fix first from its reviews and how to reply to each one."
url: https://polarpuffin.com/en/guides
lang: en
alternate: https://polarpuffin.com/guias
updated: 2026-10-23
publisher: POLARGATE S.L. (CIF B24895005)
---

Guides

# Guides to better hotel reviews

These guides explain how to use a hotel's reviews to decide what to change first and how to reply to each review. They are written for the manager or owner of an independent hotel, with or without a review management tool. PolarPuffin, hotel review management software, applies this method every week.

Written by Polargate, the company that makes PolarPuffin, so we are an interested party.

Last updated: 23 October 2026

## Guides

- [How to tell what to fix first from your hotel's reviews](https://polarpuffin.com/en/guides/what-to-fix-first): How to tell what to fix first in a hotel from its reviews, starting with the small, cheap fixes that solve the most complaints.
- [How a hotel's Booking.com review score works](https://polarpuffin.com/en/guides/booking-review-score): How Booking.com scores a hotel and what you can change to get better reviews.
- [What moves a hotel's rating on Google and TripAdvisor](https://polarpuffin.com/en/guides/google-tripadvisor-rating): How Google and TripAdvisor rate a hotel and what you can change to get better reviews.
- [How to reply to hotel reviews](https://polarpuffin.com/en/guides/reply-to-hotel-reviews): How to reply to hotel reviews on Google, TripAdvisor and Booking.com, negative ones included, and which tools help.

## Keep reading

- [Hotel review management software](https://polarpuffin.com/en/hotel-review-management-software): What hotel review management software is and what each tool publishes about its price and who it is for.
- [How it works](https://polarpuffin.com/en/how-it-works): How PolarPuffin turns hundreds of reviews into five small changes a week, with the proof behind each one and a check on whether it worked.
- [Alternatives to hotel review tools](https://polarpuffin.com/en/alternatives): Alternatives to TrustYou, ReviewPro, Revinate, GuestRevu, Customer Alliance and MARA for managing an independent hotel's reviews.

## Try PolarPuffin with your hotel

Add your hotel and we'll email you a first report built from its real reviews. It's 30 days free, with no card.

[Get the free report](https://polarpuffin.com/en/app/welcome) [See the plans](https://polarpuffin.com/en/pricing)