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Pricing

One monthly price per hotel

From $63 a month per hotel on yearly billing, with no minimum term on monthly. The first 30 days are free, no card needed.

Get a free report for your hotelSee the plans

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Plans

Billing

Hotel

For knowing what to change each week in one hotel.

$63a month per hotel

Paying monthly: $79 · Billed once a year: $756

You save $192 a year

Excluding VAT · Less than $3 a day

  • One hotel
  • Google, TripAdvisor and Booking reviews
  • A report in your inbox every Monday, with up to five changes
  • Email alerts when something urgent comes up
  • Every change measured at 4 and 8 weeks
Start 30 days free

or subscribe now

Hotel Pro

Recommended

For the hotel that also answers every review and keeps an eye on its competitors.

$119a month per hotel

Paying monthly: $149 · Billed once a year: $1,428

You save $360 a year

Excluding VAT · Less than $4 a day

$56 more a month than Hotel

  • Everything in Hotel
  • Draft replies for every review
  • A comparison with 3 competing hotels
  • The hotel's restaurant or beach club in the same report
  • Publish replies to Google from PolarPuffin Soon
Start 30 days free

or subscribe now

Group

For groups of 3 hotels or more.

From$99a month per hotel, billed yearly

Custom, depending on how many hotels.

Excluding VAT

  • Everything in Hotel Pro for each hotel
  • A custom price per hotel, depending on the size of the group
  • We talk it through with you before starting
Get in touch
  • Secure payment by Stripe: card, Apple Pay or Google Pay
  • Invoice in your company's name
  • Cancel any time

Do you run a restaurant without a hotel? See when it is coming

Free report

Get a free report for your hotel

Before you pay anything, we send you a report built from your hotel's real reviews.

  • This week's changes, each with the reviews that ask for it
  • What guests praise most and you should leave alone
  • We put it together and email it to you

And the town, if another hotel has the same name.

Add the hotel's Google, TripAdvisor or Booking links (optional)

If you leave them out, we look the hotel up by name.

No card. Nothing is charged.

What each plan includes

What each PolarPuffin plan includes
What you getHotelHotel ProGroup
Per month, paying monthly$79$149Custom
Per month, billed yearly$63$119From $99
Google, TripAdvisor and Booking reviewsIncludedIncludedIncluded
A report every Monday in your inbox, with up to five changesIncludedIncludedIncluded
Email alertsIncludedIncludedIncluded
Each change measured at 4 and 8 weeksIncludedIncludedIncluded
Draft replies for every reviewNot includedIncludedIncluded
Publish replies to Google from PolarPuffinNot includedSoonSoon
Comparison with 3 competing hotelsNot includedIncludedIncluded
The hotel's restaurant or beach club in the same reportNot includedIncludedIncluded
Custom price per hotel for the groupNot includedNot includedIncluded

Excluding VAT

What applies to every plan

If the trial doesn't help, you don't pay.
The first 30 days are free, with no card. Nothing is charged when it ends: you choose a plan or stop.
No minimum term.
Monthly plans can be cancelled any time from your account and run to the end of the paid month.
Yearly costs less.
Yearly billing is 20% less. You pay once for twelve months and, if you cancel, it doesn't renew.
Every Monday in your inbox.
The report arrives by email and is also in your PolarPuffin account, with the draft replies ready to copy.
VAT excluded.
Prices are shown before the VAT that applies to your company.
One hotel, one price.
Each hotel counts as one. For 3 hotels or more, see the Group plan.

Try it free for 30 days

No card. Nothing is charged when it ends: you choose a plan or stop.

  1. Tell us which hotel it is and where to send the report.

  2. We bring together your Google, TripAdvisor and Booking reviews and send you the first report.

  3. For 30 days you get the reports free. Then you decide whether to carry on.

Plan you want to try

And the town, if another hotel has the same name.

Add the hotel's Google, TripAdvisor or Booking links (optional)

If you leave them out, we look the hotel up by name.

No card. Nothing is charged.

Common questions

Do I need a card to try it?
No. The trial lasts 30 days and asks for no card. Nothing is charged when it ends.
Is there a minimum term?
Not on monthly: cancel any time from your account, under "Manage subscription", and the subscription runs to the end of the paid period. Yearly is paid upfront and, if you cancel, it doesn't renew.
Do I get a refund if I cancel?
The current period isn't refunded, except where the law requires it. That is what the trial is for: to see whether it helps before you pay.
How do I get the report?
Every Monday in your inbox. It is also in your PolarPuffin account, in the browser, with nothing to install.
Do I need to connect my accounts or share passwords?
No. We bring together your Google, TripAdvisor and Booking reviews. You just tell us which hotel it is.
Do you post the replies for me?
Not today. With Hotel Pro you get a draft for every review and post it yourself. Posting to Google from PolarPuffin is coming soon, with no fixed date.
How does VAT work?
Prices exclude it. Spanish companies pay 21%. Companies in another EU country with a valid VAT number pay no VAT (reverse charge). Outside the EU, no VAT.
How do I pay?
By card, Apple Pay or Google Pay. Stripe processes the payment and the invoice is in your company's name.
What if I have several hotels?
Each hotel counts as one. From 3 hotels there is a custom price per hotel, billed yearly, from $99 a month per hotel: get in touch and we'll work it out.
Will my rating go up?
We don't promise that. We measure each change at 4 and 8 weeks and tell you whether it worked.

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