Restaurants
PolarPuffin for restaurants
Independent restaurants come after hotels. Today, on Hotel Pro, a client hotel's restaurant, bar or beach club already goes in its report.
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Today, inside a hotel
If your restaurant, bar or beach club is part of a hotel, on Hotel Pro it goes in the hotel's report, with its own topics and changes for the kitchen and floor team.
See the Hotel Pro planComing soon
Next, the independent restaurant
With your Google and TripAdvisor reviews. Read in their own language, including the turns of phrase a translator misses.
Let me know when it is readyRestaurant changes
Illustrative examples of how a change comes about. They are not from any client.
| What to do | Who | Why |
|---|---|---|
| Warm the plates for mains at the pass and send them out as soon as they are ready for large tables. | Kitchen and floor | Complaints that “the food arrived lukewarm”, almost all at tables of more than six. |
| A closing server with a card reader at Saturday dinner, to settle bills in under five minutes. | Floor manager | Waiting for the bill is growing, and it is always Saturday night. |
| Show the price of bread and cover charge on the menu and when guests sit down. | Manager | “They charged us for bread we did not ask for”. |
| Review the recipe and cooking of the most-mentioned dish, which has gone from praise to complaint. | Head chef | The signature dish has dropped in the last month. |
| Turn the terrace music down from 10 pm to midnight. | Manager | “You could not hear each other”, only at night. |
What the research says
A Harvard study linked one extra Yelp star with 5 to 9% more revenue, and the effect only showed up in independent restaurants, not in chains.
It is someone else's study, with its own dates and city. For restaurants we do not turn the effect into euros.
Is your restaurant inside a hotel?
Then it can already go in the hotel's report. Email us the hotel's name and we will send you the first one.